Change Of Mind Policy

Professional Use does not offer refunds for change of mind purchases. We will only accept change of mind store credit under strict conditions. The cost of postage is on the buyer and the item must be returned to Professional Use undamaged, unopened and unused, including any outer packaging and/ or tamper seals. Professional Use reserves the right to refuse any change of mind returns that do not meet these conditions. We will only accept return within 7 business days of you receiving the item.

In the event your item/s are eligible for a change of mind store credit, Professional Use will issue you store credit to use towards a future purchase. All store credits have a 3 year expiry date. After this date, unused balances will be forfeited.

Damaged and Faulty items 

If your item/s meet the conditions under consumer law for a return, your payment will be returned to you using the original payment method.

Please note: we do not cover the shipping costs for returns and do not accept any liability of loss or damaged products in transit - this is the responsibility of the sender, so we recommend sending by insured and registered postage.

We will provide a consignment label and accept returns and/or process refunds, including postage costs, as required by law under the following circumstances. 

• Product/s that have been damaged in transit,
• Products/s that develop a fault, except from customer misuse or wilful damage,
• Product/s that have been wrongly delivered.

In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.